Frequently Asked Questions

Shipping

How long does shipping take?
Standard domestic orders typically arrive within 5–7 business days. Expedited options are available at checkout.

Do you ship internationally?
Yes! We ship to select international destinations. Delivery times and rates vary by location.

What are your shipping rates?
Shipping rates are calculated at checkout based on your location and order weight.

Orders

Can I modify or cancel my order?
Please contact us as soon as possible. We can make changes if your order hasn't been processed yet.

How do I track my order?
You'll receive a tracking number via email once your order ships.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery for unused items in original condition. Custom orders are final sale.

How do I start a return?
Contact us with your order number and reason for return, and we'll guide you through the process.

Products

Are your products handmade?
Yes! Our pieces are handcrafted with care, born from a diverse creative vision spanning jewelry, ceramics, candles, and more.

What materials do you use?
We work with a variety of materials including stainless steel, natural clay, wood, and beeswax or soy wax for our candles depending on availability.

How do I care for my jewelry/ceramics?
Avoid exposure to water, perfumes, and harsh chemicals for jewelry. Hand wash ceramics gently and avoid the microwave unless stated otherwise.

Custom Orders

Do you offer custom or personalized items?
Yes! We love creating custom pieces. Reach out to us with your ideas and we'll work with you to bring them to life.

How long do custom orders take?
Custom orders typically take 2–4 weeks depending on complexity and current demand.

Wholesale

Do you offer wholesale?
Yes! We are partnering with Faire to bring our products to retailers. Visit our Faire shop to apply or place wholesale orders.

How do I become a wholesale partner?
We work through Faire for our wholesale partnerships. Reach out or find us on Faire to get started.

Payments

What payment methods do you accept?
We accept all major credit cards, Shop Pay, PayPal, and more at checkout.

Is my payment information secure?
Absolutely. All transactions are encrypted and processed securely through Shopify's payment system.

Gift Options

Do you offer gift wrapping?
Yes! Gift wrapping is available. Look for the option at checkout.

Can I include a personalized message?
Yes, you can add a gift message at checkout for no extra charge.