Return & Refund Policy

Our Policy

Thank you for shopping at American Taina Crafts. We want you to be completely satisfied with your purchase. If you are not entirely satisfied, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In the original packaging
Accompanied by the receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

Custom or personalized items
Items marked as final sale
Gift cards

How to Initiate a Return

To initiate a return, please contact us at your store email with your order number and reason for return. We will provide you with a return authorization and instructions on how and where to send your package.

Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Processing Time

Refunds typically take 5-10 business days to process after we receive your returned item. Please allow additional time for your bank or credit card company to post the refund to your account.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at your store email.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately with photos of the damage. We will work with you to resolve the issue as quickly as possible.